06-08-2006
Total Call International Implements Info Directions’ CostGuard XG OSS/BSS to Support Its MVNO Total Call Mobile
VICTOR, N.Y. –June 7, 2006–
CostGuard XG and E-Finity Provide a Convergent Back Office and Channel Management Solution for Leader in Long Distance Services, VoIP, Internet and Mobile Wireless
Info Directions, the leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, is pleased to announce that Los Angeles-based services provider Total Call International, Inc., has selected and implemented its CostGuard(R) XG OSS/BSS software and E-Finity sales force CRM solutions to manage rating, billing, customer care and online sales automation functions for its convergent communications offerings with the primary focus on their new MVNO service, Total Call Mobile.
Total Call International provides a comprehensive portfolio of telecommunication services for residential customers and businesses, including: Direct Dial long distance, Prepaid Calling cards and Dial Around long distance service, dial-up and DSL Internet services and VoIP calling. The company launched Total Call Mobile in April of 2006. Total Call Mobile is an MVNO targeted towards consumers that place International calls. The MVNO has nationwide coverage, features competitive international long distance rates, and offers a choice of prepaid or monthly plans. Total Call International and Total Call Mobile will utilize Info Directions’ E-Finity(TM) Web-based sales force automation CRM solution for the company’s dealers and agents located throughout the U.S. Total Call International was established in 1999 and has been an Info Directions client since 2001.
CostGuard XG provides a convergent back-office solution that helps service providers achieve their business goals of entering new markets; automating channels; billing for complex product bundles; creating custom features; and interacting with partners, suppliers and customers across the Internet. The first telecommunications OSS/BSS developed on Microsoft’s .NET platform, CostGuard XG delivers significant bottom line benefits for communications providers engaged in a wide range of communications services including wireline, wireless, IP and cable. The system also provides a business-ready market kit for MVNOs that simplifies rollout and reduces time to market.
Fully integrated with CostGuard XG, E-Finity provides the channel with the ability to manage customers and prospects, monitor orders in process and use reports to view their pipeline. Service providers use E-Finity to streamline channel management responsibilities with a flow-through product catalog from CostGuard XG, establish and enforce business rules and secure a detailed view of sales force performance with extensive management-level reporting.
“We anticipate strong growth with our Total Call Mobile MVNO initiative, as well as in our traditional wireline and IP offerings, so we wanted a single platform that could provide us with opportunities for bundling convergent services. These solutions have the flexibility and scalability we needed, and offered us smooth integration between our sales force and the back office. We are excited to be rolling out a solution that delivers value to our organization, the members of our channels and to our customers,” said Danny Ing, President and Chief Operations Officer for Total Call International.
“Total Call International is already a leader in the market, so to be part of the rollout of their MVNO initiative with CostGuard XG and E-Finity is definitely a pleasure. It is particularly rewarding to be able to help Total Call International leverage their strengths as a company and provide them with a back-office solution that supports their evolving business,” said Donald Culeton, President of Info Directions. “We look forward to helping Total Call International , build their new line of business, Total Call Mobile, and create new opportunities for their channel, adding value to the end user experience.”
About Total Call International, Inc., and Total Call Mobile:
Total Call International, Inc. is a leading provider of high-quality telecommunication services for Business and Residential customers and offers the following services: Direct Dial Long Distance, Prepaid Calling Cards, Dial Around Long Distance service, Dial Up and DSL Internet services, VoIP calling service, as well as International Long Distance service for Cellular Phones (Total Call Mobile). Total Call International, located in Downtown Los Angeles, CA, has been providing nationwide service since 1999. For more information about Total Call International please visit totalcallusa.com. For more information about Total Call Mobile please visit totalcallmobile.com.
About Info Directions, Inc.:
Info Directions designs, hosts and installs net-centric billing, rating, order management, workflow and selling solutions for progressive communications service providers. Info Directions’ benchmark CostGuard(R) line of installed and ASP OSS/BSS products deliver convergent, web-enabled solutions to ICPs, wireless operators, ASPs, CLECs and ISPs offering local, long distance, broadband, wireless, content, data, VoIP, ASP usage, utility, frame relay, and xDSL services. The company also provides the Lexys Point of Sale(TM) product to wireless retailers throughout the U.S. and around the world. The company is a Microsoft Gold Certified Partner and member of the MSDN ISV Program. To learn more about Info Directions, please call 1.888.924.4110 or visit www.infodirections.com.






